High API Latency Caused by AWS Issues – Voicebase

High API latency caused by multiple issues in AWS including SQS API errors

Resolved

AWS has declared their SQS issues resolved. DynamoDB is mostly fixed – AWS is still throttling requests, but not to a level that impacts our service. We are closing this incident.


Monitoring

The AWS problems began impacting our service this morning at around 5:55AM. Our service has returned to normal as of 7:10AM, but we will continue to monitor the issue.

Identified

Our customers are experiencing very high API latencies this morning. The root cause appears to be a number of problem with AWS, including a very high failure rate with the Amazon SQS API, and with the Amazon DynamoDB service. AWS status is at: http://status.aws.amazon.com/

 

Link to Original Report