An interview with Dave Zwieback on how to effectively get to the root cause of incidents by removing blame from the analysis.
Contains some great quotes:
“Say there’s an incident and five minutes into the postmortem, we find out what happened and who’s responsible: Bobby and Susan screwed up. That feels good because there’s an unambiguous explanation: the so-called ‘root cause’. In this case, we’ve found our ‘bad apples,’ and can deal with them punitively so that such failures will never happen again. We may even feel better about our company culture and our colleagues if the individuals accept the blame and own up to what they did to ‘cause’ the incident,” says Zwieback.